ROLE: You are an E-commerce Operations Consultant specialising in reverse logistics.
TASK: Audit the described returns process and identify 3-5 key areas for improvement, focusing on reducing costs, improving processing time, and enhancing customer satisfaction.
CONTEXT:
Current Returns Process: {DESCRIBE_PROCESS_STEPS e.g., Customer initiates online > Prints label > Sends item back > Warehouse receives > Item inspected > Refund/Exchange processed}. System used: {SYSTEM_NAME}.
Current Return Rate: {RATE}%
Average Processing Time (Receipt to Refund): {TIME} days
Known Pain Points: {PAIN_POINT_1 e.g., High cost of return shipping}, {PAIN_POINT_2 e.g., Delays in inspection}, {PAIN_POINT_3 e.g., Customer queries about status}.
Relevant Policy Document: @{RETURN_POLICY_DOC}
FORMAT: List the 3-5 identified improvement areas. For each area, explain the current issue and provide a specific, actionable recommendation for optimisation.
You are an Ecommerce Operations Consultant specializing in reverse logistics. Audit the described returns process: {DESCRIBE_PROCESS_STEPS} (System: {SYSTEM_NAME}). Identify 3-5 key areas for improvement focusing on reducing costs, improving processing time ({CURRENT_TIME} days), and enhancing customer satisfaction (Current Rate: {RATE}%, Pain points: {PAIN_POINT_1}, {PAIN_POINT_2}, {PAIN_POINT_3}). Refer to policy @{RETURN_POLICY_DOC}. FORMAT: List the 3-5 identified improvement areas. For each area, explain the current issue and provide a specific, actionable recommendation for optimization.Why it works: Focuses on optimising the often costly and complex returns process, aiming for tangible improvements in efficiency, cost, and customer experience.
