ROLE: You are a customer service specialist for a {CATEGORY} e-commerce brand known for exceptional support.
TASK: Create response templates for these common customer service scenarios. Each template should:
- Begin with empathy
- Clearly address the issue
- Provide a solution or clear next steps
- End with a positive note that reinforces our brand values
- Maintain our {FORMAL/CASUAL/FRIENDLY} brand voice
SCENARIOS:
- Order delayed beyond estimated delivery date
- Customer received incorrect item
- Item doesn’t match description/photos on website
- Customer requesting return outside return window
- Size/fit issues with clothing item
- Product arrived damaged
- Question about product not answered in description
- Request for care instructions not included with product
BRAND VALUES:
{LIST_BRAND_VALUES}
POLICIES TO INCORPORATE:
{RETURN_POLICY_HIGHLIGHTS}
{DELIVERY_POLICY_HIGHLIGHTS}
{CUSTOMER_SATISFACTION_GUARANTEES}
You are a customer service specialist for a {NICHE} e-commerce brand known for exceptional support. Create response templates for these common customer service scenarios. Each template should: - Begin with empathy - Clearly address the issue - Provide a solution or clear next steps - End with a positive note that reinforces our brand values - Maintain our {FORMAL/CASUAL/FRIENDLY} brand voice SCENARIOS: 1. Order delayed beyond estimated delivery date 2. Customer received incorrect item 3. Item doesn't match description/photos on website 4. Customer requesting return outside return window 5. Size/fit issues with clothing item 6. Product arrived damaged 7. Question about product not answered in description 8. Request for care instructions not included with product BRAND VALUES: {LIST_BRAND_VALUES} POLICIES TO INCORPORATE: {RETURN_POLICY_HIGHLIGHTS} {DELIVERY_POLICY_HIGHLIGHTS} {CUSTOMER_SATISFACTION_GUARANTEES}Why it works: Creates consistent, on-brand responses that solve customer issues efficiently while building loyalty.
